First published in 1998 , this book is about managing change, about taking large public sector services into a new way of working, about taking down the 'Berlin Walls' that separate organizations from each other - and fundamentally about how to improve service delivery to vulnerable people.

First published in 1998 , This timely book describes the challenges that need to be met in bringing together health and social services into a partnership to create effective and responsive services. It presents the reader with both conceptual frameworks and practical examples on how change can be managed and the momentum maintained towards the development of a quality service. The authors present practical examples and reflect on what worked and what was not successful. Over twenty writers (staff and managers, senior and junior, qualified and unqualified) describe focused work in particular areas which will be of interest to any service for this user group. Throughout, the emphasis is on how to deliver an accessible good quality service and how this can be safeguarded in the future. Fifty years after the establishment of the NHS, and nearly twenty five years since the establishment of British Social Services departments, this book articulates a modern, practical and principled vision of community based services to vulnerable people.

'This is essentially a practical book, full of good ideas and examples of good practice. It speaks directly to readers, inviting them to think about their own service and how it might be improved.' Community Care