Conflict is an opportunity for growth that can also be an effective means of creating dialogue among groups and individuals. As a noun, the Latin word conflict means, "a serious disagreement or argument, typically a protracted one." As a verb, it means to be, "incompatible or at variance; clash." No matter the textbook definition of the word 'conflict, ' the instant feeling of negativity one feels when hearing the word remains the same. When we hear or see that someone is in conflict, we instantly think drama is coming next; but no more! This book will give you the skills and tools necessary to identify the type (s) of conflict you are dealing with, the steps required to effectively communicate your feelings and the ability to recognize conflict before it starts.