The authors cover the essential elements of communication, including communication between individuals and groups, in organizations and through mass media and new technologies.

"More Than Words" provides an introduction to both communication theory and practice. The authors cover the essential elements of communication, including communication between individuals and groups, in organizations and through mass media and new technologies. This edition features case studies and assignments, a new series of key questions to help students grasp the material, and expanded sections on mass media and practical communication and media skills.

'A radically new book which keeps the accessibility of earlier incarnations while focusing sharply on the needs of students this excellent new edition was long overdue.' - Tim Gay, The Lecturer'As more and more pressure is put on staff to reduce their preparation time, this book will provide them with the basis of an effective and interesting course. It comes thoroughly recommended.' - Tim Gay, The Lecturer