Mark A. Abramson is executive director of The IBMEndowment for The Business of Government. Prior to joining the Endowment, he was chairman of Leadership Inc. Mr. Abramson served as the first president of the Council for Excellence in Government. He also served in the Office of the Assistant Secretary for Planning and Evaluation in the U.S. Department of Health and Human Services. Therese L. Morin is responsible for leading the IBM Information Technology Solutions practice area within the Public Sector group. In that capacity she leads over 600 IT professionals. Her current teaching and research focuses on e-government, e-business, and e-service, with a particular focus on understanding and using technologies such as the Internet and wireless/mobile channels for government processes and services.